Frequently Asked Questions
Find answers to commonly asked questions about our products, shipping, and policies.
What makes FAF Professional different from other brands?
FAF Professional uses Italian formulation principles with professional-grade ingredients, offering salon-quality results at affordable prices. We are the first brand in Pakistan to bring imported-quality formulations with a money-back guarantee.
Do you offer a money-back guarantee?
Yes! We proudly offer a Money-Back Guarantee for first-time buyers. If you feel the product doesn’t meet our promised quality standards, we accept returns—no compromise.
What are your shipping charges?
Delivery takes 1-2 business days within Lahore and 3-4 business days for the rest of Pakistan.
How long does delivery take?
We offer FREE shipping on orders above PKR 4,999. For orders below this amount, a flat shipping fee of PKR 300 applies. We deliver across all of Pakistan.
Are your products suitable for all skin/hair types?
Yes, our products are developed for all hair and skin types. Each product description provides specific guidance for optimal results.
How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS and WhatsApp. You can also contact our customer support for order updates.