Refund & Return Policy
Last updated: January 2026
At FAF Professional, we are committed to your satisfaction. This policy outlines our return and refund procedures.
Return Eligibility
- Returns are accepted within 7 days of delivery
- Products must be unused and unopened in original packaging
- Proof of purchase (order confirmation or receipt) is required
Money-Back Guarantee
First-Time Buyer Guarantee
We proudly offer a money-back guarantee for first-time buyers. If you feel that our product does not meet the promised quality standards, we accept returns—no compromise. This reflects our confidence in our formulations and our respect for customer satisfaction.
Non-Returnable Items
The following items cannot be returned:
- Used or opened products
- Products damaged by the customer
- Promotional or discounted items (unless defective)
- Products without original packaging
Refund Process
- Refunds are processed within 7–10 business days after we receive the returned product
- Refunds are issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos of the damaged/incorrect item
- We will arrange for a replacement or full refund
How to Initiate a Return
To initiate a return, please contact our customer support:
WhatsApp: +92 334 9868802
Email: info@fafprofessional.pk